Free pickup-point delivery from €35Mondial Relay or Colissimo, in France Pre-order −30% on sold-out products, arriving mid-DecemberSee products →

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Shipping policy

This English version is provided for convenience only. In the event of any discrepancy, the French version prevails.

Shipping Policy

1. Shipped from France

All our orders are shipped directly from our stock in France. This means fast delivery and no customs charges for deliveries within metropolitan France.

2. Processing times

Orders are prepared and handed over to the carrier within 1–2 working days (excluding weekends and public holidays). You will receive a confirmation email as soon as your parcel is on its way.

3. Delivery rates and times

We deliver within metropolitan France.

Minimum order value: €15 incl. VAT (excluding delivery charges).

Delivery method Estimated delivery time Price
Mondial Relay pickup point
(or Colissimo)		 3–5 working days €4.90
Home delivery (Standard) 2–3 working days €7.99
Express Shown at checkout €10.99

Pickup point: choose your Mondial Relay point (or a Colissimo point) directly at checkout, by selecting the pickup-point option and searching by town or postcode. Pickup points cannot be selected with express payment methods (Apple Pay, Google Pay, PayPal): please pay by card to choose one.

Pre-orders: sold-out products can be pre-ordered with a 30% discount, applied automatically in your basket. Payment is taken when you place your order. Stock is expected to arrive in mid-December 2026: pre-ordered products are shipped as soon as the stock is received. The estimated date is shown on the product page before purchase.

4. Order tracking

A tracking number is emailed to you automatically as soon as your order ships. You can follow your order’s progress in real time on the carrier’s website.

5. Address errors and uncollected parcels

Please check your delivery address when placing your order. If you enter an incorrect address, or if your parcel is not collected from the pickup point within the time allowed, any reshipping costs will be at your expense.