Refund policy

This English version is provided for convenience only. In the event of any discrepancy, the French version prevails.

At Seoul Paris Care, we want you to be completely satisfied with your skincare products. Given the nature of our products (cosmetics), our returns policy is as follows:

1. Withdrawal period

In accordance with the legislation in force, you have 14 days from receipt of your order to let us know that you wish to return a product. You then have a further 14 days to send the item back to us.

 

2. Eligibility conditions (hygiene and safety)

For reasons of hygiene and health protection, the right of withdrawal cannot be exercised for cosmetic products that have been opened or unsealed by the consumer after delivery.

• The product must be returned in its original packaging, sealed and intact (seal, plastic film and box undamaged).

Any product that has been used, tested or opened cannot be refunded.

3. Return costs

• If you change your mind: return costs are borne entirely by the customer. We recommend using a tracked delivery service, as we cannot be held responsible if your return parcel is lost.

• If the product is defective or there is an error in your order: please contact us at contact@seoulpariscare.com within 48 hours, with photos. In this case, we will cover the return costs.

 

4. Returns procedure

Before sending anything back, please contact our customer service team at contact@seoulpariscare.com. Returns sent without a prior request cannot be processed.

 

5. Damage, defective items and errors

Please inspect your order as soon as you receive it. If the product was damaged in transit or you did not receive the right item:

• contact us immediately (within 48 hours) with photos of the product and its packaging.

• We will arrange a replacement or a full refund at our expense.

 

6. Refunds

Once your return has been received and inspected by our team, we will let you know whether your refund has been approved or declined.

• Approval: the refund will be made automatically to your original payment method within 10 working days.

• Bank processing time: please note that your bank may take a few more days to show the transaction.
  

 

7. Mediation

In accordance with the provisions of the French Consumer Code on “the consumer dispute mediation process”, after first contacting us, and if you have not received a satisfactory response, you may use a consumer mediation procedure free of charge with: